Last updated: April 2026
This translation is provided for information purposes only. Only the German version is legally binding. Go to the German version
(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts between Vegvísir GmbH, Ballindamm 27, 20095 Hamburg, registered in the commercial register of the Local Court (Amtsgericht) of Hamburg under HRB 178193, represented by its Managing Director Mark C. Reinold (hereinafter “Provider” or “we”), and its customers (hereinafter “Customer”) concerning the use of the cloud-based platform RIKE, available at rike.club (hereinafter the “Platform”).
(2) Our offering is directed exclusively at entrepreneurs within the meaning of § 14 BGB (German Civil Code), registered associations, and other legal entities. Consumers within the meaning of § 13 BGB are excluded from concluding a contract.
(3) Any deviating, conflicting, or supplementary terms and conditions of the Customer shall only become part of the contract if we have expressly agreed to their validity in writing.
(1) The Provider makes the RIKE Platform available to the Customer as Software-as-a-Service (SaaS) for use via the internet. The Platform offers, in particular, features for member management, event organization, internal communication, document management, polls, and other association- and club-related processes.
(2) The specific scope of features depends on the plan selected by the Customer (Gold, Silber, Platin). The current service descriptions are available on the pricing page at rike.club and form part of the contract.
(3) The Provider is entitled to further develop, adapt, and improve the Platform's range of features, provided that the contractually agreed core features are preserved.
(1) The presentation of the Platform and plans on the website does not constitute a legally binding offer, but an invitation to submit an offer.
(2) By registering and selecting a paid plan, the Customer submits a binding offer to conclude a usage agreement. The contract is concluded upon activation of access or confirmation by email.
(3) A permanently free plan is no longer offered; the entry-level plan “Gold” is subject to a charge. A free trial is available via demo access (§ 4).
(1) The Provider offers free demo access. It is limited to 14 days from creation.
(2) After the demo period expires, all demo data is deleted automatically and irrevocably. There is no entitlement to continuation, restoration, or export of the data.
(1) The applicable prices are set out in the price overview at rike.club. All prices are quoted plus statutory value-added tax (VAT).
(2) Paid plans are billed in advance on a monthly or yearly basis. Billing is handled via our payment service provider Stripe.
(3) The invoice amount is due immediately upon invoicing and is collected automatically via the payment method stored by the Customer.
(4) In the event of an upgrade within a current billing period, the price difference is charged on a pro-rata basis. In the event of a downgrade, the change only takes effect at the start of the next billing period.
(5) The Provider is entitled to change the prices with 30 days' prior notice. In this case, the Customer has a special right of termination effective as of the date on which the price change takes effect.
(1) The contract is concluded for an indefinite period and is governed by the selected billing period (monthly or yearly).
(2) With monthly billing, the contract may be terminated at any time with effect from the end of the current monthly period. With yearly billing, the contract is automatically renewed for successive periods of 12 months unless it is terminated at least 30 days before expiry.
(3) Termination may be effected via the admin interface (“Billing”) or by email to support@rike.club.
(4) The right to extraordinary termination for good cause remains unaffected.
(5) After the end of the contract, the Customer may export their data within 30 days. Thereafter, all customer data is irrevocably deleted unless statutory retention obligations apply.
(1) The Customer is obliged to keep the access credentials secret and to protect them against unauthorized access by third parties.
(2) The Customer is solely responsible for the lawfulness of the content processed on the Platform by the Customer and its users (in particular member, event, and document data). The Customer warrants that it holds the necessary rights and, where applicable, consents for the processing of this data.
(3) The Customer undertakes not to misuse the Platform, in particular not to post any content that is unlawful, defamatory, or infringes the rights of third parties.
(4) The Customer shall indemnify the Provider against any third-party claims asserted against the Provider as a result of a breach of the aforementioned obligations.
(1) The Provider aims for an average annual availability of the Platform of 99% on an annual average. Excluded from this are maintenance work, outages caused by force majeure, and disruptions at third-party providers (in particular hosting, payment, email).
(2) Support is provided by email at support@rike.club. In the Platin plan, a response time of up to 24 hours on business days is targeted (priority support). In other plans, requests are processed in the order in which they are received.
(1) The Provider processes personal data entered into the Platform by the Customer as a processor within the meaning of Art. 28 GDPR. Upon conclusion of the contract, the parties enter into a Data Processing Agreement (DPA), which is available at rike.club/dpa and becomes an integral part of these GTC.
(2) Details on the processing of the Customer's own personal data can be found in the privacy policy.
(1) The Provider warrants the contractually agreed functionality of the Platform in line with the current state of the art.
(2) Obvious defects must be reported in text form without undue delay, but no later than within 7 days of becoming apparent.
(3) The Provider shall remedy defects in accordance with established technical standards within a reasonable period.
(1) The Provider is liable without limitation in cases of intent and gross negligence as well as for injury to life, body, or health.
(2) In cases of slight negligence, the Provider is only liable for breaches of material contractual obligations (cardinal obligations), and only up to the amount of the foreseeable damage typical for this type of contract. Material contractual obligations are those whose fulfillment is a prerequisite for the proper performance of the contract in the first place and on whose observance the Customer regularly relies and may rely.
(3) In all other respects, the Provider's liability is excluded.
(4) Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.
(5) Liability for loss of data is limited to the typical recovery effort that would have been incurred had the Customer made regular backup copies appropriate to the risk involved. The Customer is obliged to create regular exports of its data.
The Provider is entitled to amend these GTC with 30 days' prior notice. The amendments are deemed approved if the Customer does not object in text form within 30 days of receipt of the notification of changes. In the notification of changes, the Provider will inform the Customer of the significance of remaining silent.
(1) The law of the Federal Republic of Germany applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Hamburg, provided the Customer is a merchant, a legal entity under public law, or a special fund under public law.
(3) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.