Last updated: June 2026
This translation is provided for information purposes only. Only the German version is legally binding. Go to the German version
Even as our products evolve, our principles stay the same: we do not sell your data, RIKE remains ad-free, and the data you enter is not used to train AI models.
RIKE is funded exclusively through customer subscription fees — not through advertising or the sale of data. Fair pricing of our products covers our operating costs and safeguards the platform's independence and commitment to privacy.
(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts between Vegvísir GmbH, Ballindamm 27, 20095 Hamburg, registered in the commercial register of the Local Court (Amtsgericht) of Hamburg under HRB 178193, represented by its Managing Director Mark C. Reinold (hereinafter “Provider” or “we”), and its customers (hereinafter “Customer”) concerning the use of the cloud-based platform RIKE, available at rike.club (hereinafter the “Platform”).
(2) Our offering is directed at entrepreneurs within the meaning of § 14 BGB (German Civil Code), registered associations, and other legal entities as well as at consumers within the meaning of § 13 BGB. The statutory right of withdrawal (§ 4) is available exclusively to consumers.
(3) Any deviating, conflicting, or supplementary terms and conditions of the Customer shall only become part of the contract if we have expressly agreed to their validity in writing.
(1) The Provider makes the RIKE Platform available to the Customer as Software-as-a-Service (SaaS) for use via the internet. The Platform offers, in particular, features for member management, event organization, internal communication, document management, polls, and other association- and club-related processes.
(2) The specific scope of features depends on the plan selected by the Customer (Silber, Gold, Platin). The current service descriptions are available on the pricing page at rike.club and form part of the contract.
(3) The Provider is entitled to further develop, adapt, and improve the Platform's range of features, provided that the contractually agreed core features are preserved.
(1) The presentation of the Platform and plans on the website does not constitute a legally binding offer, but an invitation to submit an offer.
(2) By registering and selecting a paid plan, the Customer submits a binding offer to conclude a usage agreement. The contract is concluded upon activation of access or confirmation by email.
(3) A permanently free plan is no longer offered; the entry-level plan “Silber” is subject to a charge. A free trial is available via demo access (§ 5).
(1) Consumers within the meaning of § 13 BGB are entitled to the following statutory right of withdrawal upon conclusion of a paid contract via the Platform. Entrepreneurs (§ 14 BGB), registered associations, and other legal entities are not entitled to a statutory right of withdrawal.
(2) The withdrawal notice and the model withdrawal form set out below form part of this contract. Consumers may additionally declare their withdrawal electronically via the withdrawal function at rike.club/widerruf. For consumers with their habitual residence in Austria, the version provided there applies (§ 13a FAGG); for consumers in other EU/EEA states, the harmonized right of withdrawal applies in accordance with the respective national law.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the contract was concluded.
To exercise your right of withdrawal, you must inform us
Vegvísir GmbH, Ballindamm 27, 20095 Hamburg, Email: support@rike.club
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although this is not mandatory.
You may also exercise your right of withdrawal via the withdrawal function (“withdrawal button”) provided on this website at https://rike.club/widerruf. If you use this online function, we will provide you without undue delay, on a durable medium (e.g. by email), with a confirmation of receipt of your withdrawal including information on the content of the withdrawal declaration as well as the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and no later than within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement.
If you have requested that the services should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you inform us of the exercise of the right of withdrawal with regard to this contract, compared with the total scope of the services provided for in the contract.
(If you wish to withdraw from the contract, please complete this form and send it back.)
(1) The Provider offers free demo access. It is limited to 14 days from creation.
(2) After the demo period expires, all demo data is deleted automatically and irrevocably. There is no entitlement to continuation, restoration, or export of the data.
(1) The applicable prices are set out in the price overview at rike.club. For consumers, prices are stated as total prices including statutory value-added tax. For entrepreneurs, prices are understood to be net plus the applicable statutory value-added tax.
(2) Paid plans are billed in advance on a monthly or yearly basis. Billing is handled via our payment service provider Stripe.
(3) The invoice amount is due immediately upon invoicing and is collected automatically via the payment method stored by the Customer.
(4) In the event of an upgrade within a current billing period, the price difference is charged on a pro-rata basis. In the event of a downgrade, the change only takes effect at the start of the next billing period.
(5) The Provider is entitled to change the prices with 30 days' prior notice. In this case, the Customer has a special right of termination effective as of the date on which the price change takes effect.
(1) The contract is concluded for an indefinite period and is governed by the selected billing period (monthly or yearly).
(2) With monthly billing, the contract may be terminated at any time with effect from the end of the current monthly period. With yearly billing, the contract is automatically renewed for successive periods of 12 months unless it is terminated at least 30 days before expiry.
(3) Termination may be effected via the admin interface (“Billing”) or by email to support@rike.club.
(4) The right to extraordinary termination for good cause remains unaffected.
(5) After the end of the contract, the Customer may export their data within 30 days. Thereafter, all customer data is irrevocably deleted unless statutory retention obligations apply.
(1) The Customer is obliged to keep the access credentials secret and to protect them against unauthorized access by third parties.
(2) The Customer is solely responsible for the lawfulness of the content processed on the Platform by the Customer and its users (in particular member, event, and document data). The Customer warrants that it holds the necessary rights and, where applicable, consents for the processing of this data.
(3) The Customer undertakes not to misuse the Platform, in particular not to post any content that is unlawful, defamatory, or infringes the rights of third parties.
(4) The Customer shall indemnify the Provider against any third-party claims asserted against the Provider as a result of a breach of the aforementioned obligations.
(1) The Provider aims for an average annual availability of the Platform of 99% on an annual average. Excluded from this are maintenance work, outages caused by force majeure, and disruptions at third-party providers (in particular hosting, payment, email).
(2) Support is provided by email at support@rike.club. In the Platin plan, a response time of up to 24 hours on business days is targeted (priority support). In other plans, requests are processed in the order in which they are received.
(1) The Provider processes personal data entered into the Platform by the Customer as a processor within the meaning of Art. 28 GDPR. Upon conclusion of the contract, the parties enter into a Data Processing Agreement (DPA), which is available at rike.club/dpa and becomes an integral part of these GTC.
(2) Details on the processing of the Customer's own personal data can be found in the privacy policy.
(1) The Provider warrants the contractually agreed functionality of the Platform in line with the current state of the art.
(2) Obvious defects must be reported in text form without undue delay, but no later than within 7 days of becoming apparent.
(3) The Provider shall remedy defects in accordance with established technical standards within a reasonable period.
(1) The Provider is liable without limitation in cases of intent and gross negligence as well as for injury to life, body, or health.
(2) In cases of slight negligence, the Provider is only liable for breaches of material contractual obligations (cardinal obligations), and only up to the amount of the foreseeable damage typical for this type of contract. Material contractual obligations are those whose fulfillment is a prerequisite for the proper performance of the contract in the first place and on whose observance the Customer regularly relies and may rely.
(3) In all other respects, the Provider's liability is excluded.
(4) Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.
(5) Liability for loss of data is limited to the typical recovery effort that would have been incurred had the Customer made regular backup copies appropriate to the risk involved. The Customer is obliged to create regular exports of its data.
The Provider is entitled to amend these GTC with 30 days' prior notice. The amendments are deemed approved if the Customer does not object in text form within 30 days of receipt of the notification of changes. In the notification of changes, the Provider will inform the Customer of the significance of remaining silent.
(1) The law of the Federal Republic of Germany applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If the Customer is a consumer, this choice of law applies only to the extent that the consumer is not thereby deprived of the protection afforded by the mandatory provisions of the law of the state in which they have their habitual residence (Art. 6 Abs. 2 Rom-I-VO).
(2) The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Hamburg, provided the Customer is a merchant, a legal entity under public law, or a special fund under public law.
(3) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.